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Frequently Asked Questions

What is Five Mile?

Five Mile is a private, members-only website for the avid outdoorsman that provides access to your favorite brands at exclusive insider prices. Most items are offered at 30 - 70% off retail. Sales last for 72 hours or until quantities are sold out.

Beware: Five Mile is addicting!

Be sure to follow us on Facebook and Twitter for the inside scoop.

Do I have to pay for Five Mile membership?

No. Membership is FREE and always will be. So, Invite Friends now.

What happens if I lose my login information?

No problem. Go to  the Forgot Password page and follow the instructions. You’ll be back in no time.

How long does each sale last?

Each sale lasts for 72 hours or until the items are sold out. We have limited quantities so act fast!

How often are sales held?

Five Mile offers new sales each week and the gear moves quickly at these prices so remember to check early and often so you don’t miss out.

How is the Retail Price determined?

The Retail Price is typically determined by the stated MSRP given by the brand partner. The Retail Price might not always represent the prevailing Retail Price in every community.

Is my credit card information safe?

Yes. We employ a secure third-party service to ensure that information is held and transmitted safely.

How do I change my shipping, billing or payment information?

That’s easy. Just visit the your Account page

What is the Five Mile return policy?

Five Mile accepts returns on all merchandise for Five Mile credit. Items should be shipped back to our return address within 21 days. The items must be unused, unworn, unwashed and undamaged with all original tags attached. Please return any items and the related invoice in the original packaging for your Five Mile credit. FiveMile is unable to reimburse shipping fees.

Can I cancel my order?

Orders can be cancelled within an hour of your purchase.  Otherwise, you will need to return the product according to our return policy.

What is Five Mile credit?

If you return an item to Five Mile, we issue a credit to your account for the entire purchase amount less the original shipping costs. Please allow up to 48 hours for your Five Mile credit to be applied to your account.  Five Mile credits will never expire and are good towards any merchandise or offering on Five Mile.

Why should I invite friends?

If you invite friends and they make a purchase, you get $10 of Five Mile credit.  The best way to invite friends is to either post your unique url on Facebook and Twitter so that your friends can click the link and join or simply send an email from the invite page to your address book and then watch your credit grow.  Credit will be applied to your account once your friends first purchase ships.

How do I apply Five Mile credit?

Five Mile credit can be applied to any purchase on the checkout page.  On the checkout page there is a toolbar dedicated to Five Mile credit that allows you to allocate your desired credit towards the purchase or you can simply check the box that says "Maximize my discount with credit" to apply the maximum amount of credit to the purchase.

How long will it take to receive a shipment?

Orders usually ship out within 1 - 2 business days after purchase to 1 - 2 weeks after purchase, depending on the nature of the order.  Please see our shipping policy for more information.

How do I contact the Five Mile customer team?

If you have any further questions, please send us an email at membersupport@fivemile.com. We will be back in touch as soon as possible.